Proud to be an SAP Open Ecosystem Partner
careers@digitalcloudinc.com
careers@digitalcloudinc.com
careers@digitalcloudinc.com
In Today’s Digital industry more and more insurers invest to transform their business models. Because innovation is key to driving growth, we deliver insight that strengthens your digital presence, levels the field and achieves business vision.
Insurers across the globe are marching towards an all-digital superior environment and are depending on innovation to retain customers, introduce products faster, improve efficiency and reduce costs. Insurers can enhance customer experience through multiple digital avenues.
Digital Cloud helps companies address their innovation needs, identify key emerging technologies for investments, and realize profits faster. Our proven expertise in delivering high-quality IT services to healthcare payer, property and casualty, and life and annuities businesses have helped insurers become more innovative to meet the evolving demands of today’s consumers.
Model Insurer Competencies
Digital Cloud has a specific approach to guide insurers through the ever-changing technology landscape and opportunities for digital and complex interdependent transformations. The approach of competencies is to make the transformation measurable and each step taken should propel maturity in one or more competencies. We provides a guidance with innovative solutions and ecosystem levers, through the three Model Insurer competencies.
Our solutions are based on our belief that digital insurers of the future must base their business around three major competencies. The insurers can look at:
Life Insurance
Emerging technologies are changing the way consumers interact with their insurance companies. Many life insurers are using this opportunity to expand into new markets and across new channels. As an end-to-end provider of business and IT consulting services to the healthcare industry, Digital Cloud leverages global insights to deliver tangible value to life and annuities customers.
Policy Administration & Outsourcing
Helping insurers capture dramatic improvements in policy administration to accelerate time to market, product specializedship, and operational excellence.
Client Obstacles
Policy administration systems are the engines that make the back office business run. As the industry undergoes significant consolidation, life insurers are rethinking policy administration processes to increase customer centricity, enhance product development capabilities, and comply with regulatory changes.
Proven, end-to-end solution to achieve product, operational, and cost specializedship
Digital Cloud Life Insurance Policy Transformation solution helps insurers combat market pressures, drive greater value, and realize strategic advantage. Our end-to-end solution covers the life insurance value chain and enables insurers to achieve product, operational, and cost specializedship by accelerating time to market.
Our comprehensive and differentiated solution comprises of five components:
Client Obstacles
When converting legacy systems, insurers must decide how to manage a significant number of terminated policies: closed blocks, acquired blocks, and ancient policies. Although accessing these policies post-conversion may be unlikely, insurers must evaluate the time and cost to convert them against the need for access.
We can help
Digital Cloud innovative strategy and highly cost-effective solution helps insurers manage terminated policies during system conversions. Our Archive Retrieval Facility is a proven solution that allows insurers to archive and retrieve terminated policies through a browser-based application. Business users can view terminated policy data and transaction data in formats familiar to them for ease of use and inquiry.
Why Digital Cloud ?
Our Archive Retrieval Facility:
Healthcare customers are becoming truly multi-channel and multi-dimensional. They want to interact with their health insurance providers seamlessly and real-time over phone, text, email, web or social media.
Why Digital Cloud ?
Our Automated Medical Claims Processing solution complies with the Health Insurance Portability Laws. It provides rapid deployment of changes and offers a design conducive to long-term technology refreshment. Reduces operating and administrative costs, including development and back-end data center operations.
Automated Medical Claims Processing
Reduce operating and administrative costs with an automated medical claims processing solution that provides flexibility and rapid deployment for changes while complying with the Health Insurance Portability and Accountability Act.
Client Obstacle
Even in today’s hi-tech world, a significant volume of health and bodily injury claims are processed manually. Insurers are finding it increasingly difficult to process large volumes of claims in a timely and efficient manner. Health organizations and insurance companies need an automated medical claims processing system that is easy to implement and maintain, cost-effective and customer-service friendly.
We can help
Digital Cloud’s Automated Medical Claims Processing solution receives medical claims transactions from first notice of loss systems and sends the approved bill information to payment systems. The technology agnostic solution is extensible to non-medical bills as well such as glass, rental, property repair or replacement.
Complete Service Administration for Health Insurance
Digital Cloud helps carriers move from a fixed to variable cost model by leveraging a robust platform and licenses to do business across all 50 states.
Client Obstacle
The majority of carriers in the life and health insurance industries continue to deal with various business challenges that slow down revenue growth, enhance operational inefficiencies, and ultimately hurt the bottom line. As a result these categories were impacted – financial, technological, and operational.
We can help
Digital Cloud provides a full-service administration model to health insurance carriers leveraging robust platform and licenses to do business.
Property & Casualty Core Policy Processing
Differentiate for competitive advantage with core policy processing. Digital Cloud, with its business-driven approach towards policy processing, helps reduce risk, increase agility and retain customers in today’s competitive market.
Stiffer competition, rising costs, fleeting customer loyalty, and slowing premium growth are exerting significant pressures on margins and revenue. Revenue growth is also being affected due to high insurance penetration and density and price-sensitivity. Hence, insurers are forced to protect their customer base, seek out innovative product and pricing strategies, improve customer service capabilities and achieve higher operational efficiencies.
Reducing Risk and Speeding Results
Digital Cloud reduces its insurance client’s risk related to core policy transformation initiatives and accelerates results with its robust portfolio of proprietary tools and assets that include:
These tools and assets can accelerate implementation of new or enhanced core processing systems while ensuring all business requirements are fully addressed and reducing the risk of a failed implementation.
Digital Cloud Policy Processing Services
Our policy processing services for property and casualty insurers help innovate, implement and industrialize through our proven framework and strategy.
From requirements gathering to design, build and test, we offers a full range of development capabilities, and can tap into a global network of delivery resources, as well as seasoned program and project managers on the ground at client, offshore and near shore locations.
Business-driven Ability-based Approach
Digital Cloud believes the best way to address the policy processing technology challenge is to take a business-driven approach to policy transformation that ensures business outcomes are achieved and targeted benefits are realized.
Claims Transformation
With Claims being the most critical Insurer service component, efficient claims management is critical for achieving customer loyalty, increasing wallet share, and generating positive goodwill. Yet a multitude of inefficiencies are driving up claims costs and adversely affecting customers’ claims experiences. Highly effective claims practices can be a key contributor to a differentiated customer experience that strengthens customer loyalty and attracts new customers.
Digital Cloud offers a business-driven, end-to-end claims transformation services that enables you to enhance your brand value and achieve sustainable growth.
Our Service Offerings include the following:
Claims Strategy and Transformation Road map
We helps clients to create a Claims Strategy and Transformation Road map, aimed at aligning the claims operating model with business strategy; identifying current and desired capabilities etc
Core Claims Processing
Accomplish operational and cost efficiencies with a range of claims transformation offerings – from developing a claims strategy and road map to designing and implementing a predictable, reliable and flexible claims platform using industry best practices
Expert Services
Proactively manage your indemnity expenses and enterprise risk with our expert services, comprising of cash handling, vendor management, litigation, fraud management and predictive claims analytics
Enterprise Integration Services
Improve your decision making and transparency by integrating claims data and processes to your extended enterprise through services such as data management, document and content management etc
Price competitively
Manage pricing across all channels to provide value for money to customers and intermediaries, driving increased sales.
Connect elegantly
Create and maintain a personal and relevant dialogue with individual customers and markets, across communication and distribution channels, to learn more about them and improve conversions.
Engage regularly
Manage high-quality, rich, and inspirational digital content across all distribution channels and touch points.
Transform effectively
Understand your customers to develop the vision, proposition, business model, roadmap, and business case to deliver to the customers’ needs.
Measure relentlessly
Monitor and optimize the performance of your business across all channels to improve efficiency, enabling higher profitability and margins.
Application Services
Digital Cloud can help insurers evaluate and implement the right technology platform to meet current and future needs. We provide enterprise integration services that enable seamless communication across all claims, policy and billing systems and leverage an agile methodology that results in accelerated time to deploy and market.
Channel Services
We implement services specific to some of the channels of the insurer, comprising of contact center transformation, virtual agent desktop and document management.
Customer experience drives enterprise-wide benefits
Digital Cloud provides consistent and seamless customer experience across multiple channels and devices, which enables richer, more proactive relationships with insurance customers. We support effective and streamlined quotation, renewal, and cross-sell processes to help insurers create new offers and build the brand.
In today’s digital world, traditional insurers must transform not only their technology and business processes, but also their mentality, to those of a Digital Insurer. Digital Cloud has proven experience that shows Digital Insurers perform better and more effectively and future-proof their business to gain market share and compete with Insurers.
To remain competitive in this market, insurers seeking to compete must focus simultaneously on four key competency areas:
Digital Core for Insurance is built based on our proven experience in Insurance transformations to accelerate the journey of a carrier to become a digital insurer. Digital Cloud leading solutions and capabilities drive progress across the five critical areas of digital transformation:
Our approach to partnering with insurers to advance their digital insurer competencies is repetitive and nimble.
Our Digital Core leverages the assets and capabilities across disciplines to deliver the following benefits to your organization:
Digital Cloud helps our clients become Digital Insurers by approaching “digital” as an enterprise strategy across technology, operations, and business functions and bringing together an unparalleled breadth and depth of digital capabilities. This is underpinned with our deep insurance industry expertise and a leading Insurance Industry Solution Practice that enables us to solve our clients’ most complex business problems so that they can transform their business into a digital business.
Document Processing Services for Insurance
Across the globe, in insurance companies millions of documents are processed daily across the value chain. From benefits configuration and enrollment in Health Insurance, documents need to be sorted, read, comprehended and processed quickly. However, the industry faces challenges in efficiently dealing with the large volume of documents, many containing unstructured data. Hence, it is very important for insurers to quickly process and make swift decisions with utmost accuracy.
Digital Cloud can solve this problem through our Cognitive Document Processing (CDP) Services for Insurance which allows insurers to make faster and more accurate decisions, drive greater straight through processing and ultimately reduce costs.
Automate Document Processing Rapidly at low cost
CDP is an end-to-end solution that automates the ingestion, organization and evaluation of documents rapidly, securely and at reduced cost. It consists of best-of-breed technology based on machine learning and artificial intelligence bundled with highly optimized business processes to provide expected outcomes for our clients.
CDP delivers a range of benefits that include:
Digital Cloud [DIGITAL CLOUD] is an Information Technology Services and Consulting Company. As the world is marching towards digital transformation and the clients business needs becoming more challenging, we are at the forefront to help clients meet their business goals. Adapting Latest in-demand trending technologies such as SAP ERP, SAP S/4 HANA, SAP Cloud Platform, Cloud Solutions, Artificial Intelligence, Machine Learning, Automation etc are need of the day for clients to succeed in today’s digital world.
