Digital Cloud Privacy Policy
We respect your privacy and handle personal information with transparency, care, security, and clear business purpose. This Privacy Policy explains how Digital Cloud collects, uses, stores, shares, protects, and manages personal information when you visit our website, contact us, submit a request, register for an event, request a SAP Finance PoV or PoC discussion, download content, interact with our advertising, or communicate with our team.
Effective date: May 2026. Our goal is to collect only the information needed to respond to your inquiry, provide our services, improve our website experience, support business communications, and meet applicable legal, security, and operational requirements. This policy is intended for website visitors, prospects, clients, partners, webinar registrants, PoV / PoC requesters, and business contacts.
Information We May Collect
The information we collect depends on how you interact with Digital Cloud, including website forms, email communication, service inquiries, PoV / PoC requests, webinars, business meetings, analytics, and digital campaigns.
Contact Data
We may collect your name, business email address, phone number, company name, job title, location, country, and any information you provide through contact forms, PoV forms, PoC forms, webinar forms, or email communication.
Request Data
When you request a SAP Finance PoV, SAP Finance PoC, AMS review, webinar, or consulting discussion, we may collect information about your SAP landscape, area of interest, business requirement, preferred meeting time, and project priority.
Website Data
We may collect IP address, browser type, device type, pages visited, referring source, session activity, approximate location, date and time of visit, and interaction with our website pages or digital campaigns.
Cookies
We may use cookies, pixels, tags, analytics tools, and advertising measurement technologies to understand website performance, measure campaign effectiveness, remember preferences, support security, and improve visitor experience.
Communications
We may keep records of emails, meeting requests, submitted forms, support inquiries, webinar registrations, and other business communications required to respond to your request or manage our relationship.
Limited Data
We do not intentionally request sensitive personal information through general website forms. Please do not submit confidential payroll, health, government ID, financial account, password, production system credentials, or unnecessary sensitive information through public website forms.
How We Use Personal Information
We use personal information to respond to inquiries, provide consulting services, manage business communication, improve the website, protect our systems, and meet lawful obligations.
Service Response
We use your information to respond to contact requests, SAP consulting inquiries, webinar registrations, PoV requests, PoC requests, meeting requests, service questions, and business communications.
PoV / PoC
When you request a SAP Finance PoV or PoC, we use the information provided to review your requirement, understand your target scenario, contact you, schedule a discussion, and determine the appropriate next step.
Service Delivery
We may use business contact information and project-related details to deliver SAP consulting, implementation, testing, data migration, AMS, and advisory services to clients.
Marketing
We may send relevant service updates, event information, SAP content, or business-to-business communications. You may opt out of non-essential marketing communications at any time.
Analytics
We may use analytics and campaign measurement tools to understand how visitors use our website, which pages perform well, and how to improve navigation, content, security, and conversion experience.
Security
We may use information to protect our website, prevent fraud or misuse, maintain records, enforce terms, respond to lawful requests, support incident response, and comply with applicable legal obligations.
Cookies, Analytics & Advertising
Our website may use cookies, pixels, tags, analytics tools, security tools, and advertising measurement technologies. Where required by applicable law, we will respect applicable consent, opt-out, or preference choices for non-essential cookies and targeted advertising technologies.
We do not sell personal information for money. However, some privacy laws may treat certain advertising, analytics, retargeting, cross-context behavioral advertising, or pixel-based measurement activities as a “sale,” “share,” or targeted advertising. Where applicable, you may request that we opt you out of such activities.
How We Share Information
We do not sell personal information for money. We may share limited information with service providers, professional advisors, project participants, or legally required recipients when necessary and appropriate.
Service Providers
We may share information with hosting providers, website platforms, form tools, CRM systems, email providers, analytics providers, advertising measurement tools, security tools, meeting platforms, and other vendors that help us operate our business.
Business Purpose
We may share information internally or with approved project participants when needed to respond to a client request, schedule meetings, deliver consulting services, perform project work, support business communication, or manage an engagement.
Legal Need
We may disclose information where required by law, legal process, regulatory request, security investigation, fraud prevention, dispute resolution, protection of rights, or enforcement of agreements.
Cross-Border Processing
Digital Cloud provides IT and SAP consulting services across multiple regions. Depending on your interaction with us, personal information may be accessed, processed, transferred, or stored outside your country, including in India, the United States, Canada, or locations where our service providers operate.
For India-related personal data, Digital Cloud aims to process digital personal data for lawful, purpose-led, transparent, and accountable business purposes. We provide a privacy contact channel for correction, deletion, consent withdrawal, grievance, and related requests where applicable.
For Canada-facing visitors and business contacts, Digital Cloud aims to handle personal information with accountability, identified purposes, consent where required, safeguards, limited retention, access and correction rights, and appropriate notice for cross-border processing.
For USA-facing visitors and business contacts, Digital Cloud provides notice of collection, use, sharing, retention, security, rights, opt-out choices, and non-discrimination where applicable under relevant state privacy laws.
Where information is processed across borders, we take reasonable steps designed to protect it through appropriate business, contractual, organizational, technical, and access-control measures. Personal information processed in another country may be subject to that country’s laws, including lawful access by courts, regulators, law enforcement, or government authorities.
Client Project Data
This website Privacy Policy applies to website visitors and business contacts. Client project data, SAP system data, production data, employee data, financial data, or confidential business information handled under a client engagement may be subject to a separate agreement, NDA, statement of work, data processing agreement, security schedule, or project-specific instruction.
Project Scope
If a client engagement involves confidential business information or personal information, Digital Cloud expects the handling of such information to be governed by the applicable client agreement, project scope, access terms, confidentiality terms, and security requirements.
Production Data
Visitors should not submit SAP production credentials, passwords, payroll data, bank account data, confidential financial records, or sensitive project files through public website forms. Such information should be handled only through authorized project channels.
Access Control
Access to client or project information should be limited to authorized personnel or approved service participants who need it for a defined business, project, support, security, or legal purpose.
Retention, Security & Accuracy
We maintain privacy, security, and retention practices designed for a professional technology services company operating across regions.
Retention
We retain personal information only for as long as reasonably necessary for the purpose collected, including responding to inquiries, managing client relationships, maintaining business records, complying with legal obligations, resolving disputes, and supporting security.
Security
We use reasonable administrative, technical, and organizational safeguards to help protect personal information. No online system is fully risk-free, but we work to limit unauthorized access, misuse, disclosure, alteration, or loss.
Access Control
Access to personal information is limited to authorized personnel, service providers, or business partners who need the information for defined business, service, support, legal, or security purposes.
Accuracy
We rely on you to provide accurate information when submitting forms or communicating with us. You may contact us to request corrections to personal information that is inaccurate or incomplete.
Minimization
We aim to collect only the information needed for the specific purpose. We encourage visitors not to submit unnecessary confidential or sensitive information through public website forms.
Incident Response
If a security incident affects personal information, we will review the matter and take appropriate action based on the nature of the incident, applicable law, contractual obligations, and affected individuals or stakeholders.
Depending on your location and applicable law, you may have rights related to your personal information. We will review and respond to valid requests in accordance with applicable legal requirements and may need to verify your identity or authority before acting on a request.
You may request information about the personal data we collect, use, retain, disclose, or otherwise process about you.
You may request correction of inaccurate or incomplete personal information in our records.
You may request deletion of personal information, subject to legal, security, business-record, contractual, or operational exceptions.
Where processing is based on consent, you may withdraw consent, subject to lawful retention, service limitations, and legal exceptions.
You may opt out of non-essential marketing emails and, where applicable, sale, sharing, cross-context behavioral advertising, or targeted advertising.
Where applicable, you may request a copy of certain personal information in a portable format.
Where applicable, you may request limits on use or disclosure of sensitive personal information.
You may contact us with privacy complaints, grievances, questions, or appeals regarding our response to your request.
We will not discriminate against you for exercising privacy rights that are available under applicable law. However, some requests may affect our ability to provide certain services, respond to inquiries, complete a requested transaction, or maintain ongoing business communication.
Additional Privacy Practices
We use these practices to support transparent business communication, lawful service handling, marketing choices, third-party-link awareness, and age-appropriate website use.
How To Submit A Privacy Request
You may request access, correction, deletion, consent withdrawal, marketing opt-out, advertising opt-out, or grievance review by contacting us and including enough information for us to understand and verify the request.
Step 01
Contact us through the Digital Cloud Contact Us page or email us and clearly describe your privacy request, including the email address or information related to your request.
Step 02
We may need to verify your identity, authority, or business relationship before responding. We will review the request based on applicable law, records, and legitimate business or legal exceptions.
Step 03
We will respond within a reasonable timeframe and explain our response, action taken, or reason if we cannot fully complete a request due to legal, security, contractual, or operational reasons.
Where applicable, you may authorize another person to submit a privacy request on your behalf. We may require proof of authorization and verification before responding to the request.
Policy Updates
If we make material changes, we may update the effective date, post the revised policy on our website, or provide additional notice where required. Your continued use of the website after an updated policy is posted means the updated policy applies from that date forward.
We may update this Privacy Policy to reflect changes in website functionality, cookies, analytics tools, advertising technologies, security practices, service offerings, legal requirements, or operational needs.
If Digital Cloud has a separate written agreement, statement of work, confidentiality agreement, data processing agreement, or security requirement with a client, that agreement may include additional terms that apply to project-specific information.
For privacy questions, access requests, correction requests, deletion requests, consent withdrawal, marketing opt-out, cookie questions, advertising opt-out, or grievance redressal, please contact Digital Cloud and include “Privacy Request” in your message.
