Proud to be an SAP Open Ecosystem Partner
careers@digitalcloudinc.com
careers@digitalcloudinc.com
careers@digitalcloudinc.com
Today consumers use many different channels to compare and buy products and services and expectation from retailers to provide fast, consistent and seamless interactions in stores, online and via mobile devices.
Digital Cloud helps retailers transform their technology to gain a complete view of consumers and serve them across the entire purchase process using retail supply management and retail consulting. With greater visibility into the customer experience, you improve operational efficiencies, increase order fulfillment and encourage collaboration between stores and supply chain partners. Digital Cloud works with retailers to meet the “any time, any place, any device” demands of today’s consumers. Our omnichannel integration services enable retailers to seamlessly integrate the offline and online world to deliver a complete customer experience.
We boosts retailers with the following services:
Store Portal: Improve collaboration, inventory and promotions management within and across stores
Omni Channel Commerce Orchestration: Carry out the entire purchase cycle across multiple channels
Multi-Channel Customer Engagement: Leverage social media
Retail Data Analytics: Leverage predictive analytics and big data to harness transactional, social, location and demographic data
Site Smart: Reduce IT development costs and reduce time to market
Real-world solutions for real-world results
Digital Cloud is purpose-built to guide retailers as they master these market shifts and tech-triggered trends. Our team of retail experts works with you to create a digital vision and a transformation road map. We equip you to start projects today that ladder up to long-term strategic goals.
We knows from experience how to optimize retail operations across the value chain. We employ proven methodologies to adjust the levers of platforms, applications, processes, change, specialized ship, talent, and culture.
Retailers are constantly striving to achieve operational excellence, improve consumer experience, and manage costs. Digital Cloud thrives to create more efficient, cost effective and streamlined operations that achieve sustainable business value and fast return on investment, enabling our clients to focus on the end consumer.
Managed Services for Retail
Digital Cloud delivers a holistic suite of managed services for retail that enables our clients to focus on their core competency — maximizing sales — while Digital Cloud works behind the scenes to standardize, support, maintain and enhance efficiency across the enterprise.
Our philosophy differs from a traditional function or resource-based approach, instead building a holistic, structured, service-oriented offering that is driven by metrics, performance, and improved business outcomes.
Manage, Migrate, Modernize
Digital Cloud’s Manage, Migrate, Modernize approach delivers an evolutionary path to evolve your core operations from legacy to digital.
It takes a holistic look at your technology and business operations and employs a “digital triage” approach to identify mission critical systems, prioritize applications and platforms for modernization, and deliver quick wins.
Continuous Testing
Digital Cloud retail testing solutions are designed to detect, diagnose and prevent defects at the earliest stages of the application life cycle..
Our automation-driven testing services work hand-in-hand with our domain-centric solutions to reduce manual effort, improve quality, and speed up releases, enabling your to be first to market with new products and services.
Business Process Test Repository
Digital Cloud employs a repository of more than 1,000 retail-focused test scenarios, business processes and automation framework to reduce manual testing work and accelerate the testing cycle.
BPTR automatically generates test cases and artifacts based on standard retail business processes, and can be customized to meet your unique needs.
Key Benefits:
Digital natives expect “anytime, anywhere” access to goods and services, and are far more loyal to convenience than they are to brands. Since many retailers can spend as much as 70% of their IT budgets maintaining older platforms and applications, making these systems available 24/7 can be a daunting task.
Fortunately, Digital Cloud has a suite of tools and accelerators that enable retailers move even the most entrenched technology applications to the cloud. Our cloud services include:
• Cloud Strategy Development
• Application Modernization
• Cloud Orchestration
• Enterprise Public Cloud Platform Deployment
Omni Channel Digital Retail:
Customers today get information from catalogs, websites, stores, mobile apps and social media, so retailers need a robust strategy that integrates all these channels with their core operations to enable true omnichannel retailing.
Digital Cloud works with global retailers to synchronize their operations and enhance customer engagement across every channel, from e-Commerce maturity assessments to omnichannel operations and mobile commerce enablement.
Engage One
Retailers connect with consumers through many different channels, all of which must be leveraged for personalized consumer contact in order to provide an integrated brand experience.
Engage One is a comprehensive solution framework that keeps retailers competitive by providing them with highly customizable business solutions to design and execute a multichannel strategy. It empowers retailers to establish consistent and unparalleled customer service across all touch points by engaging customers at three different levels.
Store Systems Transformation
Retailers need to make their stores more interactive, engaging and personalized. They also need to address key operational challenges such as workforce management, loss prevention and back-end operations, while digitizing the in-store experience.
Digital Cloud’s smart store solutions create a richer shopping experience for the consumer, and our store productivity solutions deliver more efficient store operations.
Store Service Workbench
There are many factors that can prevent store associates from spending enough time assisting customers face-to-face, including a lack of automation at stores, improper task management, and poorly integrated information systems.
Our Store Service Workbench solution acts as a conduit between headquarters and stores, providing real-time store performance information and serving as a way to channelize, track and manage store operations.
With functionality including task management, work collaboration and knowledge management, retailers can minimize labor costs, simplify task complexity and overcome other operational challenges. Additional benefits include improved customer service and shorter product life cycles.
Key Features
Store Associate Tracker
An effective store manager must be able to assign the right associates in the right in-store location. Not only does it create a better in-store experience for shoppers, but it also motivates associates and improves job satisfaction with assignments better suited to their skill sets.
Our Store Associate Tracker precisely tracks factors like customer shopping behavior, associate location and movement patterns, and maps associate and customer density to enable more personalized customer service and dynamic workforce management.
Key Benefits
Shopper Assist
Consumers today rely heavily on smart phones to access information, share their preferences, and make shopping decisions.
Our Shopper Assist is a mobile retail application that enhances customer engagement and loyalty by enabling consumers to seamlessly access product inventory, maintain shopping lists and access rich in-store features. The application also enables more personalized service with several built-in features.
Key Features
Customer Analysis and Marketing
In this complex digital world, retailers want a simple way to reach the right customer with the right offer at the right time. Retailers recognize the potential value of the Big Data explosion, but converting raw data into actionable insights can be extremely difficult.
Digital Cloud Customer Personalization as a Service offering mines petabytes of structured and unstructured data to identify unique customer preferences and craft relevant marketing campaigns and promotions targeted to each individual.
By employing advanced analytics, CPaaS enables retailers to filter and decipher data from social media, digital, and other channels to build individual customer profiles and offer a tailor-made shopping experience. Furthermore, because CPaaS is built on an open source platform, it delivers lower TCO and the flexibility to integrate with your existing systems and support a variety of different data sources.
ERP Solution
When IT applications automate tasks, your people can focus on their area of expertise. At Digital Cloud we see enterprise resource planning as yet another digital business accelerator. Our experts work with your people to understand your unique business processes and then provide precisely the right management software, integrated applications and automation solutions.
Testing Services
Software Test Cycle must be well planned as it is associated with cost, speed, and quality. Digital Cloud makes it easier for organizations to strike this balance
High level Quality assurance for best-in-class customer experience
In the digital order of light-speed releases, trends in QA and testing align closely with those in software development. Ensuring a seamless customer experience is now a top QA priority for the executive management, according to the World Quality Report 2019-2020. So decision-makers are turning their attention to the role of software quality in optimizing customer experience.
Digital Cloud Testing Services clients benefit from:
At Digital Cloud we understand that for your brand to thrive in the digital age you must innovate. Our experts collaborate with your people to create digital solutions that delight your customers, differentiate you from your competition and keep your brand ahead of the curve.
This human centered approach to technology ensures that when customers keep coming back for more meaningful experiences it’s not just loyalty, it’s love.
Bring the digital world into your store and open up new ways to engage with consumers, empower employees and create business value by revolutionizing store operations.
The retail store is undergoing a fundamental transition as digital and mobile reshape how consumers shop. Although the pathway to the hearts, minds and wallets of the consumer has changed, stores are by no means dead. The brick-and-mortar store is enjoying a resurgence as retailers discover that this might be the last place where they can still grab the full attention of today’s highly distracted consumer. Enter the Smart Digital Store, an innovative framework of integrated solutions that joins in-store and online customer, employee, and product specifics with the physical store to help retailers define, accelerate, and sustain their digital transformation journey, quickly, efficiently and in lock-step with their particular needs.
Smart Digital Store Solution Offerings
Bring Your Value Proposition to Life
• According to recent survey 73% of retail customers believe the retail store has an important role to play, 55% of retailers believe that optimizing the store is very important for their organization’s success, and there is a 22% higher rate of conversion for shoppers who use digital while shopping
• The Smart Digital Store brings together the customer, the store employee, the product and the physical store itself. By applying ubiquitous technology to make these Smart, Digital and Connected, a whole host of new capabilities and services can be created
• Leading retailers agree that digital is fundamental for competitive advantage and a key requirement to meet evolving customer needs and the Smart Digital Store allows retailers to quickly ramp up, regardless of where they currently are in their digital transformation journey
• Our Smart Digital Store portfolio is designed to support each retailer on their own unique journey to bring their store value proposition to life.
At Digital Cloud, our approach to optimizing business operations not only increases the efficiency of your organization, but can also enhance your employee engagement, productivity and profit.
Our experts work together with you to analyze your entire business, from the C-suite to your front office staff. We identify your individual needs and apply best-in-class technology to simplify and streamline your organization enabling your people to focus on more value-added tasks.
Digital Cloud [DIGITAL CLOUD] is an Information Technology Services and Consulting Company. As the world is marching towards digital transformation and the clients business needs becoming more challenging, we are at the forefront to help clients meet their business goals. Adapting Latest in-demand trending technologies such as SAP ERP, SAP S/4 HANA, SAP Cloud Platform, Cloud Solutions, Artificial Intelligence, Machine Learning, Automation etc are need of the day for clients to succeed in today’s digital world.
